Shipping Policy

This Shipping Policy explains how REMYNO processes and delivers orders placed through remyno.com.

Delivery options, shipping charges, and availability may vary depending on your destination, order, and the shipping services available at checkout.

This Shipping Policy forms part of our Terms of Service.

1. ORDER PROCESSING

REMYNO generally aims to process orders within 2–3 business days after an order has been successfully placed and, where applicable, payment or order verification has been completed.

Business days generally exclude weekends and public holidays.

Processing time is separate from shipping or transit time.

Processing may take longer during:

  • Collection launches

  • Promotional campaigns

  • Sales periods

  • Public holidays

  • Periods of unusually high order volume

  • Inventory verification

  • Payment verification

  • COD confirmation

  • Events outside our reasonable control

If a significant delay affects your order, we will make reasonable efforts to provide an update using the contact information associated with your order.

2. ORDER CONFIRMATION

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

Please review your order details carefully.

If you notice an error in:

  • Your name

  • Telephone number

  • Shipping address

  • Product

  • Size

  • Color

  • Quantity

please contact us as soon as possible at:

admin@remyno.com

We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment or shipping has begun.

3. SHIPPING DESTINATIONS

REMYNO may ship to multiple countries and regions.

Available destinations are determined by the markets and shipping services enabled on our website and will normally be displayed during checkout.

We reserve the right not to ship to a destination where:

  • Delivery services are unavailable

  • Legal or regulatory restrictions apply

  • Carrier restrictions prevent delivery

  • The order presents a significant fraud or security risk

  • Shipment would otherwise be unlawful or impracticable

If we cannot fulfill an order after payment has been collected, we will provide an appropriate refund in accordance with applicable law and our policies.

4. SHIPPING RATES

Shipping charges are calculated or displayed during checkout based on factors that may include:

  • Destination

  • Shipping method

  • Carrier

  • Product quantity

  • Package size or weight

  • Order value

  • Promotional shipping offers

The applicable shipping charge will be shown before you complete your order whenever required.

From time to time, REMYNO may offer free or discounted shipping subject to specific promotional conditions.

5. DELIVERY ESTIMATES

Estimated delivery times may be displayed during checkout or provided after your order has been processed.

Delivery estimates begin after the order has completed processing unless otherwise stated.

Estimated delivery times are not guaranteed unless REMYNO expressly identifies a shipping service as guaranteed.

Actual delivery time may be affected by:

  • Destination

  • Carrier operations

  • Weather

  • Customs clearance

  • Public holidays

  • Peak shipping periods

  • Local delivery conditions

  • Incorrect address information

  • Failed delivery attempts

  • Events outside our reasonable control

Nothing in this policy limits any mandatory rights available to you in relation to delayed or failed delivery.

6. TRACKING

Where tracking is available, tracking information will normally be provided after your order has been handed to the shipping carrier.

Tracking may be provided through:

  • Email

  • SMS

  • Your customer account

  • An order-status page

  • Another available communication channel

Tracking information may require some time to become active after the shipping label has been created or the parcel has been collected.

Carrier tracking information is provided by the carrier and may not always update in real time.

7. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

  • Recipient name

  • Street address

  • Apartment, unit, or building number where applicable

  • District, city, state, or province where applicable

  • Postal code where applicable

  • Country

  • Telephone number

If you notice an address error after placing an order, contact us immediately at admin@remyno.com

We cannot guarantee address changes after fulfillment has begun.

If a parcel is returned because of incorrect or incomplete information supplied by the customer, additional reshipping charges may apply where permitted by law.

8. DELIVERY ATTEMPTS

Shipping carriers may make one or more delivery attempts depending on their operating procedures and your destination.

The carrier may contact you using the phone number, email address, or other contact information associated with your order.

Customers should make reasonable efforts to:

  • Provide valid contact information

  • Respond to legitimate carrier communications

  • Be available to receive the parcel

  • Collect the parcel where pickup is required

Failure to receive or collect a shipment may result in the parcel being returned to REMYNO.

9. CASH ON DELIVERY ORDERS

Cash on Delivery may be available for eligible locations.

REMYNO may contact you to verify a COD order before shipment.

Where COD is selected:

  • Accurate contact information must be provided.

  • The recipient should be reasonably available to receive the order.

  • Payment must be made using the method supported by the carrier.

  • Any right to inspect the parcel before payment depends on the applicable REMYNO policy and carrier procedures.

REMYNO may reasonably restrict COD availability for customers with repeated refused deliveries, fraudulent orders, or repeated unsuccessful delivery attempts, subject to applicable law.

10. INTERNATIONAL SHIPPING

International delivery may require additional processing and transit time.

International orders may pass through customs authorities in the destination country.

Customs clearance may affect delivery times and is outside REMYNO's direct control.

Customers are responsible for ensuring that the products they order can lawfully be imported into their destination country.

If a product cannot lawfully be shipped to your destination, we may cancel the affected order and issue an appropriate refund.

11. CUSTOMS, DUTIES AND TAXES

International orders may be subject to:

  • Import duties

  • Customs charges

  • VAT

  • Sales taxes

  • Brokerage fees

  • Handling fees

  • Other governmental or carrier charges

Whether these charges are collected during checkout depends on your destination and the shipping arrangement used for the order.

If applicable duties and taxes are not collected at checkout, the recipient may be required to pay them before or upon delivery.

REMYNO does not control independently imposed customs duties, taxes, or governmental charges.

Nothing in this section transfers to the customer any tax or charge that REMYNO is legally required to pay.

12. CUSTOMS DELAYS

International shipments may occasionally be delayed while undergoing customs clearance or inspection.

REMYNO cannot guarantee the amount of time required by customs authorities to process a shipment.

If customs requests additional information reasonably required from REMYNO, we will make reasonable efforts to assist.

Customers may also be required to provide information directly to customs authorities or the shipping carrier.

13. LOST PARCELS

If tracking indicates that your parcel has not progressed for an unusually long period or you believe it may be lost, contact:

admin@remyno.com

Please provide:

  • Your order number

  • Your name

  • The shipping address

  • Any relevant tracking information

We will make reasonable efforts to investigate with the shipping carrier.

Where a parcel is confirmed lost and REMYNO is responsible under applicable law or our shipping arrangement, we will provide an appropriate remedy, which may include replacement or refund.

14. PARCELS MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your order has been delivered but you cannot locate it:

  • Check the delivery location carefully.

  • Check with household members, reception, security, neighbors, or other persons who may have accepted the parcel where appropriate.

  • Review any delivery photograph or carrier notification.

  • Contact the carrier where appropriate.

  • Contact REMYNO if you still require assistance.

We will make reasonable efforts to assist with an investigation.

The final resolution will depend on the circumstances, carrier evidence, delivery method, and applicable law.

15. DAMAGED PARCELS

If your parcel or product arrives damaged, please contact REMYNO as soon as reasonably possible.

Where possible, retain:

  • The product

  • Original packaging

  • Shipping label

  • Photographs or videos showing the damage

This information may be needed to investigate the issue with the shipping provider.

Damage claims will be handled in accordance with our Return & Refund Policy and applicable consumer law.

16. INCORRECT OR MISSING ITEMS

If you receive:

  • The wrong product

  • The wrong size or color

  • An incorrect quantity

  • An incomplete order

please contact us at:

admin@remyno.com

Include your order number and photographs where reasonably possible.

We will review the issue and arrange an appropriate solution.

17. PARTIAL SHIPMENTS

In some circumstances, an order containing multiple products may be shipped in more than one parcel.

If this occurs:

  • You may receive more than one tracking number.

  • Parcels may arrive on different dates.

  • A missing item may still be in transit separately.

Where additional shipping charges arise solely because REMYNO chooses to split an order, we will not impose additional shipping charges on you unless this was disclosed and agreed in advance.

18. REFUSED, FAILED OR UNCOLLECTED DELIVERIES

A parcel may be returned to REMYNO if:

  • Delivery is refused

  • Delivery attempts repeatedly fail

  • The customer fails to collect the parcel

  • The shipping address is incorrect or incomplete

  • The recipient cannot be contacted

  • Customs requirements are not completed by the recipient where legally required

If the failure is not attributable to REMYNO, reasonable original shipping, return shipping, customs, or reshipping costs may be charged or deducted from an otherwise eligible refund where permitted by applicable law.

We will not impose such costs where the failure resulted from an error for which REMYNO is legally responsible.

19. CHANGING OR CANCELLING AN ORDER

If you wish to change or cancel an order, contact us as soon as possible.

We cannot guarantee cancellation or modification once the order:

  • Has entered fulfillment

  • Has been packed

  • Has been handed to a carrier

  • Has otherwise reached a stage where changes are no longer reasonably possible

Any mandatory cancellation or withdrawal right provided under applicable consumer law remains unaffected.

Please refer to our Terms of Service and Return & Refund Policy for additional information.

20. DELIVERY DELAYS

Although we work to deliver orders within estimated timeframes, delays may occasionally occur because of circumstances outside our reasonable control.

These may include:

  • Extreme weather

  • Natural disasters

  • Customs delays

  • Transportation disruption

  • Public health events

  • Government action

  • Civil disturbance

  • Carrier service interruptions

  • Major infrastructure or technology failures

Where a material delay occurs, we will make reasonable efforts to assist and provide available information.

This section does not remove rights or remedies that cannot legally be excluded.

21. SHIPPING RESTRICTIONS

Certain products may be subject to destination-specific shipping, import, or carrier restrictions.

Where an item cannot be delivered to your destination, checkout may prevent the order or REMYNO may contact you after ordering.

If we cancel an affected order after payment has been successfully collected, the applicable amount will be refunded.

22. RETURNS

Shipping an original order and returning a product are separate processes.

For information regarding:

  • Return eligibility

  • Size exchanges

  • Return shipping

  • Defective products

  • Refunds

  • COD refunds

  • International returns

please review our Return & Refund Policy.

Do not return a product without first following the return procedure described in that policy.

23. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy periodically to reflect changes to our carriers, shipping arrangements, Services, markets, operational practices, or applicable requirements.

The current version will be published on our website with an updated Last Updated date.

Changes will not retrospectively remove rights already acquired in relation to an accepted order where prohibited by applicable law.

24. CONTACT US

For questions regarding shipping, tracking, delivery, or an existing order:

REMYNO

Website: remyno.com
Email: admin@remyno.com

Please include your order number when contacting us regarding an existing order.

© REMYNO. All rights reserved.