PRIVACY POLICY
This Privacy Policy describes how the “REMYNO” brand collects, uses, and discloses your personal information when you directly access and use our services. For the purpose of ensuring the privacy of each of our customers, as users of our Services, whether you are a direct customer or a website visitor, your information is collected and kept strictly confidential in accordance with this Privacy Policy.
Please read this Privacy Policy carefully!
1. Changes to this Privacy Policy
From time to time, we may update this Privacy Policy, including to reflect changes in our working practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, updated to the “Last Updated” date, and take any other action required by applicable law.
2. How We Collect and Use Your Personal Information
- To provide the Service, we collect personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.
- In addition to the specific uses outlined below, we may use the information we collect about you to contact you, provide or improve the Service, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect the Service, our rights, and the rights of our users or others.
- The types of personal information we collect about you depend on how you interact with our Website and use our Service. When using the term “personal information,” we are referring to information that identifies, relates to, describes, or may relate to you. The following sections describe the specific categories and types of personal information we collect:
a. Purpose and Scope of Information Collection
REMYNO guarantees to use customer information only internally; we will not sell, share, or disclose customer personal information for commercial purposes. The information collected is used for the following purposes:
Processing orders and contacting customers to confirm orders
Delivering goods to customers who ordered on the REMYNO.vn website
Notifying about delivery and providing customer support
Providing product-related information upon customer request
Providing services and information as requested by customers
In addition, we will send promotional/marketing information to customers who have registered their information on the REMYNO website. You can unsubscribe from these communications at any time by using the unsubscribe function in the promotional messages.
We may disclose personal information collected from customers to our shipping service in order to deliver products to customers according to their order information.
b. Scope of Information Collection
Information that you submit directly to us through our Service may include:
Contact information including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.
Account information including your login name, password, security question, and other information to secure your account.
Customer support information including what you submit during the process of contacting us (e.g., when sending messages through the Service).
Some features of the Service may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but if so, you may not be able to use or access these features. Information We Collect Regarding Your Use
We may also automatically collect certain information about your interaction with the Service (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage data may include information about how you access and use our Website and account, including device information, browser information, network connection information, your IP address, and other information related to your interaction with the Service.
Information Obtained from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Our Website and Service support services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your order and provide you with the products or services you requested, are fulfilling our contract with you.
When you access the Website
By opening or clicking on emails we send you or interacting with our services or advertisements, we or third parties we partner with may automatically collect some best practices information using online tracking technologies such as pixels, web beacons, software development tools, third-party libraries, and cookies.
c. Scope of Information Use
Providing Products and Services. We use your personal information to provide you with services to fulfill our contract with you, including processing your payment accounts, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, managing, and otherwise administering your account, facilitating any returns and exchanges, and performing other functional calculations related to your account. We may also enhance your shopping experience by allowing Shopify to combine your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set out in the Privacy Policy and Consumer Privacy Policy.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, subject to restrictions such as sending marketing, advertising and promotional information via email, text message or postal mail and to show you advertisements about products or services. This may include using your personal information to better tailor services and advertising on our website and other websites.
Security and fraud prevention. We use your personal information to detect, investigate or take action regarding potentially large-scale, illegal or malicious activity. If you choose to use the Service and register an account, you are responsible for ensuring the security of your login account information. We strongly advise you not to share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you and improving the service. We use your personal information to provide you with customer support and improve our services. It is in our legitimate interest to respond to your feedback, provide you with effective service, and maintain our business relationship with you.
d. Information retention period
REMYNO only retains customer information for the period required by law or for the purpose for which the information was collected. REMYNO will delete customer information upon your request.
Contact information:
Email: admin@remyno.com