PRIVACY POLICY

At REMYNO, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how REMYNO (“REMYNO,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes your personal information when you visit our website, purchase our products, create an account, communicate with us, interact with our marketing, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge that you have read this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and any other policies or notices that may apply to your use of the Services.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with REMYNO and the Services you use.

Information You Provide to Us

We may collect information that you provide directly to us, including:

Contact information

Full name
Email address
Telephone number
Billing address
Shipping address

Order and transaction information

Products purchased
Order number
Order value
Billing and shipping information
Payment status
Delivery information
Returns, exchanges, cancellations, and refunds

Account information

Account details and login-related information
Saved addresses
Order history
Account preferences

Customer support information

Messages and correspondence with REMYNO
Information provided when requesting support
Photos, videos, or other information submitted in connection with a product, delivery, return, exchange, or customer service request

Marketing preferences

Email or SMS marketing preferences
Communication preferences
Consent choices where applicable

You may choose not to provide certain information. However, in some cases this may prevent us from providing certain Services, processing an order, delivering a product, or responding to your request.

2. PAYMENT INFORMATION

Payments may be processed by third-party payment service providers.

Depending on the payment method selected at checkout, payment providers may collect information such as your payment card details, bank information, billing address, authentication information, and other information necessary to process a transaction.

REMYNO does not necessarily receive or store complete payment card or bank account information. We may receive limited transaction information such as payment status, transaction identifiers, payment method, or other information necessary to manage your order.

Where Cash on Delivery or another offline payment method is available, we and our delivery partners may process information necessary to complete and collect payment for the order.

Payment providers process personal information according to their own privacy policies and applicable legal obligations.

3. INFORMATION COLLECTED AUTOMATICALLY

When you access or use our Services, certain information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Network information
General location derived from your IP address
Pages viewed
Products viewed
Search activity
Shopping cart activity
Referring website or source
Date and time of visits
Interaction with our website
Advertising and marketing interactions
Cookie and similar technology identifiers

We may collect this information through cookies, pixels, tags, software development kits, local storage, and similar technologies.

4. INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive personal information from third parties that help us operate REMYNO and provide our Services.

These parties may include:

Shopify
Payment service providers
Shipping and logistics providers
Order fulfillment providers
Customer support providers
Analytics providers
Advertising and marketing platforms
Email and SMS service providers
Fraud prevention and security providers
Other technology and service providers used to operate our business

The information received depends on the services provided by those third parties and your interactions with them.

5. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Our Products and Services

We use personal information to:

Process and confirm orders
Process payments
Arrange shipping and delivery
Provide order updates
Manage returns, exchanges, refunds, and cancellations
Create and manage customer accounts
Provide customer support
Respond to questions and requests
Maintain records relating to purchases and transactions

Improving REMYNO and Our Services

We may use information to:

Understand how customers use our website
Improve website functionality and performance
Improve our products and customer experience
Analyze customer preferences and shopping behavior
Diagnose technical issues
Develop new products, services, and features

Security and Fraud Prevention

We may process personal information to:

Protect customer accounts
Detect suspicious transactions
Prevent fraud and abuse
Investigate security incidents
Protect REMYNO, our customers, our partners, and other parties
Enforce our Terms of Service and other policies

Legal and Regulatory Compliance

We may process and retain information when necessary to:

Comply with applicable laws and regulations
Maintain accounting, tax, transaction, and business records
Respond to lawful requests from competent authorities
Establish, exercise, or defend legal claims
Protect our legal rights and interests

6. LEGAL BASES FOR PROCESSING

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a contract
When processing is necessary to provide products or Services requested by you, including processing orders, payments, shipping, returns, and customer support.

Your consent
When you have provided consent, such as for certain marketing communications, advertising technologies, or non-essential cookies where consent is required.

Legitimate interests
When processing is reasonably necessary for our legitimate business interests, including operating and improving REMYNO, preventing fraud, protecting our Services, understanding our customers, and providing effective customer support, provided that those interests are not overridden by your rights where applicable.

Legal obligations
When processing is necessary to comply with laws, regulations, court orders, tax requirements, accounting obligations, or lawful government requests.

Where processing is based on consent, you may withdraw your consent as permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7. MARKETING AND ADVERTISING

With your consent where required, we may use your personal information to send you information about:

New collections
Product launches
Restocks
Promotions
Special offers
Events
REMYNO news
Other marketing communications

Marketing communications may be sent through email, SMS, or other communication channels that you have chosen or that are permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message.

You may also contact us to update your marketing preferences.

Unsubscribing from marketing communications will not prevent us from sending non-marketing communications that are necessary for your transactions, such as order confirmations, shipping notifications, security notices, or customer service messages.

We may also work with advertising and analytics partners to measure campaign performance and, where permitted, provide advertising that may be more relevant to you.

In some jurisdictions, certain advertising or analytics activities may legally be considered “selling,” “sharing,” or processing personal information for “targeted advertising,” even when personal information is not sold for money. Where applicable law provides an opt-out right, we will provide an appropriate method for exercising that right.

8. COOKIES AND TRACKING TECHNOLOGIES

REMYNO and our service providers may use cookies and similar technologies to operate, secure, analyze, and improve our Services.

These technologies may be used for purposes including:

Essential functionality
To enable functions necessary for our website, checkout, shopping cart, security, account access, and order processing.

Preferences
To remember settings and improve your browsing experience.

Analytics
To understand website traffic, performance, and how visitors interact with REMYNO.

Advertising and marketing
To measure advertising performance and, where permitted, provide more relevant advertisements.

Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining the appropriate consent.

Where available, you may manage your cookie and privacy preferences through the privacy or cookie controls presented on our website.

Disabling certain cookies may affect the functionality or performance of some parts of our Services.

9. SHOPIFY

Our online store is powered by Shopify.

Shopify processes personal information when you visit, browse, interact with, or make purchases through our store in order to provide the technology and services that enable us to operate REMYNO.

Information may be shared with Shopify and processed by Shopify in accordance with its applicable terms and privacy policies.

Depending on the Shopify features and settings enabled on our store, Shopify may also process information to provide security, fraud prevention, analytics, personalization, advertising, commerce, and other enhanced services.

In some cases, these services may use information derived from your interactions with REMYNO, Shopify, and other merchants using Shopify.

For additional information regarding Shopify's processing of personal information and the privacy choices available to you, please review Shopify's Consumer Privacy Policy and Shopify's Privacy Portal.

10. HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell your personal information for money.

However, we may disclose personal information where reasonably necessary to operate REMYNO and provide our Services.

Recipients may include:

Shopify and technology providers
To host and operate our online store and related services.

Payment providers
To process and verify payments.

Shipping and logistics providers
To fulfill and deliver orders, manage delivery communications, and handle eligible returns or exchanges.

Marketing and advertising providers
To send communications, measure campaign performance, and provide advertising where permitted.

Analytics providers
To understand use of our website and improve our Services.

Professional advisers
Such as accountants, auditors, legal advisers, insurers, or consultants where reasonably necessary.

Government authorities and other parties
Where disclosure is required by applicable law, legal process, court order, regulatory requirement, or a lawful request from a competent authority.

Business transactions
If REMYNO is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of ownership, insolvency, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

We require service providers to process information appropriately and only as permitted for the relevant services, subject to applicable contractual and legal requirements.

11. INTERNATIONAL DATA TRANSFERS

REMYNO operates an online business and uses service providers that may operate in multiple countries.

As a result, personal information may be transferred to, stored in, or processed in countries outside the country in which you live.

Data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally, which may include contractual safeguards, approved transfer mechanisms, consent where appropriate, or other legally recognized protections.

Our service providers, including Shopify, may also maintain infrastructure and subprocessors in multiple jurisdictions.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

The applicable retention period depends on factors such as:

The nature of the information
The purpose for which it was collected
Our relationship with you
Legal and regulatory obligations
Accounting and tax requirements
Fraud prevention and security needs
Dispute resolution
Enforcement of agreements and legal rights

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

A request to delete personal information does not necessarily require immediate deletion of all information where we are legally permitted or required to retain certain records.

13. HOW WE PROTECT PERSONAL INFORMATION

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

We also limit access to personal information to parties that reasonably require it for legitimate business purposes.

However, no method of transmission over the Internet and no electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should not share passwords or other authentication information with other people.

If you believe that your account or personal information may have been compromised, please contact us promptly.

14. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Be informed about the processing of your personal information
Access personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of eligible personal information
Withdraw consent where processing is based on consent
Object to certain processing
Request restriction of certain processing
Request a portable copy of eligible personal information
Opt out of certain direct marketing
Opt out of certain sale, sharing, or targeted advertising activities where applicable
Submit a complaint to an appropriate data protection or regulatory authority
Exercise other rights provided under applicable law

These rights are subject to applicable legal conditions, limitations, and exceptions.

To protect your information, we may need to verify your identity before processing certain privacy requests.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

To submit a privacy request, contact us at:

admin@remyno.com

We will review and respond to valid requests within the period required by applicable law.

15. CHILDREN'S PRIVACY

Our Services are primarily intended for customers capable of entering into transactions and providing legally valid consent under applicable law.

We do not knowingly process children's personal information in a manner prohibited by applicable law.

Where the processing of personal information relating to a child requires consent from a parent, legal guardian, or the child, we will seek the consent required under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at admin@remyno.com.

16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, platforms, or services.

REMYNO does not control the privacy or security practices of those third parties.

If you leave our Services or interact with a third-party service, that party's privacy policy and terms may apply.

We encourage you to review the privacy practices of third parties before providing personal information to them.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to:

Our Services
Our business practices
Technologies we use
Service providers
Legal or regulatory requirements
Other operational requirements

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last Updated” date at the top of this page.

Where required by applicable law, we may provide additional notice or request renewed consent before material changes take effect.

18. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us.

REMYNO

Website: remyno.com
Email: admin@remyno.com

Operated by: REMYNO

Business address:

If applicable law recognizes REMYNO as the controller of your personal information, REMYNO or the legal entity operating REMYNO acts as the data controller for the processing described in this Privacy Policy, except where another party acts as an independent controller under applicable law.