RETURN AND REFUND POLICY

We want you to be confident with every REMYNO purchase.

This Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for products purchased directly from remyno.com.

This policy forms part of our Terms of Service.

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be limited or excluded under applicable law.

1. RETURN & EXCHANGE WINDOW

REMYNO accepts eligible returns and exchanges requested within 14 calendar days from the date your order is delivered.

To be eligible, your return or exchange request must be submitted to us within this 14-day period.

Once your return has been approved, please follow the return instructions provided by REMYNO and send the item back within the timeframe specified in those instructions.

Where applicable law provides you with a longer or additional return, withdrawal, refund, repair, replacement, or other consumer right, that statutory right will apply.

2. RETURN ELIGIBILITY

To qualify for a voluntary return or exchange, the item must:

• Be unworn, except for reasonable try-on

• Be unwashed

• Be unaltered

• Be unused

• Be free from stains, marks, makeup, deodorant, perfume, body odor, smoke, or other signs of wear

• Be free from damage caused after delivery

• Have all original tags attached

• Include original accessories supplied with the product

• Be returned in its original packaging where reasonably possible

REMYNO reserves the right to inspect returned items before approving a refund or exchange.

An item that does not meet the applicable return conditions may be rejected or, where permitted by law, subject to an appropriate adjustment reflecting any loss in value.

These conditions do not limit your statutory rights where a product is defective, damaged, incorrect, or otherwise does not conform to applicable legal requirements.

3. HOW TO REQUEST A RETURN

Please do not send a product back to REMYNO without first requesting a return.

To request a return or exchange, contact:

admin@remyno.com

Please provide:

• Your order number

• Your full name

• The item you wish to return or exchange

• The reason for the request

• Your requested resolution

If the item is defective, damaged, incorrect, or materially different from what you ordered, please also provide clear photographs or videos showing the issue where reasonably possible.

After reviewing your request, we will provide return instructions if the return is approved.

4. RETURN ADDRESS

Approved returns must be sent to:

REMYNO RETURNS
[RETURN ADDRESS]

Do not send a return to this address before receiving return authorization and instructions from REMYNO.

Returns sent without authorization may experience delays in identification and processing.

REMYNO is not responsible for products sent to an incorrect address where the customer did not follow the return instructions provided.

5. SIZE & COLOR EXCHANGES

We understand that finding the right fit is important.

Eligible products may be exchanged for another available size or color within the applicable return period.

Exchanges are subject to stock availability.

If the requested size or color is unavailable, we may offer you the option to:

• Select another available variation

• Receive an eligible refund

• Receive store credit, if available and accepted by you

• Place a new order

For exchanges requested because of personal preference, fit, size selection, or color preference, the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.

Any additional shipping cost for sending the replacement item will be communicated before the exchange is confirmed where applicable.

If REMYNO sent the wrong size, color, or product, the return will be handled under our defective, damaged, or incorrect item procedure.

6. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is:

• Defective

• Damaged

• Incorrect

• Missing from your order

• Materially different from its description

• Incorrect in size or color due to a REMYNO fulfillment error

please contact us as soon as reasonably possible at:

admin@remyno.com

Please include your order number and clear photographs or videos of the issue where reasonably possible.

After reviewing the claim, REMYNO may provide an appropriate remedy, which may include:

• Replacement

• Exchange

• Repair, where appropriate

• Full refund

• Partial refund

• Another remedy required or permitted by applicable law

Where the issue is attributable to REMYNO or the product is defective or non-conforming, REMYNO will cover reasonable return shipping costs or provide an appropriate return solution where required.

Nothing in this section limits any statutory rights relating to defective, unsafe, incorrect, or non-conforming goods.

7. NON-RETURNABLE ITEMS

The following products are generally not eligible for voluntary returns or exchanges:

• Gift cards

• Personalized or custom-made products, if offered

• Products clearly marked Final Sale

• Hygiene-sensitive products where a hygiene seal has been removed or broken, if applicable

• Products that have been worn beyond reasonable try-on

• Washed products

• Altered products

• Products with removed original tags

• Products damaged after delivery through misuse, improper care, or accidental damage

• Products showing stains, odors, cosmetics, perfume, or other signs of use

These exclusions do not affect rights that cannot legally be excluded.

A Final Sale or other excluded item may still qualify for a remedy if it is defective, damaged, incorrect, non-conforming, or otherwise protected by applicable consumer law.

8. SALE ITEMS

Unless a product is clearly identified as Final Sale, discounted or promotional products may be returned or exchanged under the same eligibility requirements as regular-priced products.

Products marked Final Sale are not eligible for voluntary change-of-mind returns or exchanges.

However, Final Sale status does not remove any statutory rights relating to defective, damaged, incorrect, unsafe, or non-conforming goods.

9. RETURN SHIPPING COSTS

Change of Mind, Size or Preference

For voluntary returns or exchanges resulting from:

• Change of mind

• Incorrect size selected by the customer

• Preference for another color

• Personal fit preference

the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.

REMYNO Error or Product Issue

Where a return results from:

• A defective product

• A damaged product

• An incorrect item

• An incorrect size or color sent by REMYNO

• Another error attributable to REMYNO

REMYNO will cover reasonable return shipping costs or provide an appropriate return method where applicable.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise stated or required by applicable law.

10. RETURN SHIPPING RESPONSIBILITY

Please package returned products securely.

For customer-arranged returns, we strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.

REMYNO cannot take responsibility for a customer-arranged return parcel that is lost or damaged before it reaches us, except where responsibility remains with REMYNO under applicable law.

Do not send return parcels using Cash on Delivery unless REMYNO has expressly authorized that return method.

11. RETURN INSPECTION

Once we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions.

We will notify you when the return has been reviewed.

If approved, we will proceed with the applicable refund or exchange.

If there is an issue with the returned product, we may contact you for additional information before making a decision.

A return will not be rejected in a manner that removes any mandatory consumer right available under applicable law.

12. REFUNDS

Once an eligible return has been received, inspected, and approved, REMYNO generally aims to initiate the refund within 3–5 business days.

Refunds will normally be issued to the original payment method where technically possible.

Your bank, card issuer, payment provider, or financial institution may require additional processing time before the refunded amount appears in your account.

Processing times outside REMYNO's systems are beyond our direct control.

Where applicable law requires a refund to be issued within a particular period, the legally required period will apply.

13. CASH ON DELIVERY REFUNDS

Orders paid by Cash on Delivery cannot normally be refunded directly to the original cash payment method.

For an approved COD refund, REMYNO may request information necessary to issue the refund through:

• Bank transfer; or

• Another refund method agreed between you and REMYNO.

You are responsible for providing accurate refund information.

REMYNO will process the information provided for refund purposes in accordance with our Privacy Policy.

We will never ask you to provide unnecessary passwords, PIN codes, or online banking login credentials in order to receive a refund.

14. ORIGINAL SHIPPING CHARGES

For voluntary returns based on change of mind, fit, size selection, or preference, original shipping fees are generally non-refundable.

Where the return results from an error by REMYNO, a defective or non-conforming product, or a situation in which applicable law requires shipping costs to be refunded, the applicable shipping charges will be handled accordingly.

If you selected a premium or expedited delivery option, any amount exceeding the standard delivery cost may not be refundable where permitted by applicable law.

15. LATE OR MISSING REFUNDS

If REMYNO has confirmed that your refund has been processed but the funds have not yet appeared:

1. Please allow the processing period communicated to you.

2. Check with your bank, card issuer, or payment provider.

3. If the expected processing period has passed, contact us at admin@remyno.com

Please include your order number so we can assist you efficiently.

16. INTERNATIONAL RETURNS

International customers may request eligible returns under this policy, subject to applicable law and any market-specific requirements.

For voluntary international returns, customers may be responsible for:

• Return shipping

• Appropriate customs documentation

• Return-related carrier charges

• Other costs associated with returning the parcel

unless otherwise required by law or the return results from an error attributable to REMYNO.

Please mark and document return shipments correctly where required.

REMYNO is not responsible for customs charges caused by incorrect return declarations made by the sender.

Before returning an international order, contact admin@remyno.com for instructions.

17. EEA CONSUMERS — RIGHT OF WITHDRAWAL

If you are a consumer in the European Economic Area and applicable consumer law grants you a statutory right of withdrawal for an eligible distance purchase, you may generally withdraw from the purchase within 14 days after receiving the goods, without providing a reason, subject to statutory exceptions.

To exercise this right, you must communicate a clear decision to withdraw before the applicable withdrawal period expires.

You may contact:

admin@remyno.com

Where the statutory right of withdrawal applies, refunds, eligible standard delivery charges, return costs, return deadlines, and any permitted reduction for diminished value will be handled in accordance with applicable consumer law.

Certain products may be excluded from the statutory withdrawal right where permitted by law, including certain personalized products or sealed hygiene-sensitive goods after the seal has been broken.

This right is separate from your legal rights concerning defective or non-conforming products.

18. PROMOTIONAL BUNDLES

If products were purchased as part of a bundle, multi-buy offer, promotional package, or other conditional discount, returning only part of the order may affect the applicable discount.

Where permitted by law, any refund may be recalculated based on the products retained and the terms of the original promotion.

Any adjustment will be explained when your return is processed.

Nothing in this section limits mandatory consumer rights.

19. REFUSED OR UNCOLLECTED ORDERS

If an order is returned to REMYNO because the customer:

• Refused delivery without exercising an applicable legal cancellation right

• Failed to collect the parcel

• Repeatedly failed to accept delivery

• Provided an incorrect or incomplete delivery address

reasonable outbound, return, or reshipping costs may be deducted from an otherwise eligible refund where permitted by applicable law.

This does not apply where the delivery failure resulted from an error attributable to REMYNO or the carrier for which REMYNO remains legally responsible.

20. ABUSE OF THE RETURN POLICY

REMYNO may take reasonable measures to prevent return fraud or abuse.

Examples may include:

• Returning a different product from the one purchased

• Returning counterfeit items

• Deliberately damaging products

• Repeated fraudulent return claims

• Manipulating promotional offers through returns

• Providing false information in connection with a return

We may decline fraudulent or abusive return requests where permitted by law.

This provision will not be used to restrict legitimate consumer rights.

21. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect changes in our operations, Services, or applicable requirements.

The latest version will be published on our website with an updated Last Updated date.

Changes will not retrospectively remove rights already acquired in relation to an order where doing so is prohibited by applicable law.

22. CONTACT US

For return, exchange, refund, damaged product, or order-related assistance:

REMYNO

Website: remyno.com
Email: admin@remyno.com

Please include your order number whenever possible.

© REMYNO. All rights reserved.