TERMS OF SERVICE

Welcome to REMYNO.

These Terms of Service (“Terms”) govern your access to and use of remyno.com, including all related webpages, features, content, products, services, and purchases made through our online store (collectively, the “Services”).

The Services are provided by REMYNO, a trading name operated by (“REMYNO,” “we,” “us,” or “our”).

Please read these Terms carefully before accessing our website or placing an order.

By accessing or using our Services, creating an account, or placing an order with REMYNO, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to any rights available to you under applicable law.

If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms excludes, restricts, or overrides any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

1. ABOUT REMYNO

REMYNO is an apparel and fashion brand offering clothing, accessories, and related products through our online store.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our products and Services.

Any contract for the purchase of REMYNO products is between you and the legal person or entity operating REMYNO, not Shopify, unless expressly stated otherwise.

Our business and contact information is provided in Section 25 of these Terms.

2. ELIGIBILITY AND USE OF THE SERVICES

By using our Services or placing an order, you represent that:

You have the legal capacity required to enter into the relevant transaction under applicable law; or
Where required, you are using the Services with the involvement or authorization of a parent or legal guardian.

You may not use the Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not use our website in any manner that violates applicable laws or regulations or infringes the rights of REMYNO or any third party.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, specifications, prices, and other product information are accurate and up to date.

However, because of differences in:

Display settings
Screen calibration
Lighting
Photography
Fabric characteristics
Dye lots
Manufacturing processes

the actual appearance or color of a product may vary slightly from how it appears on your screen.

Minor variations that are inherent to materials or manufacturing do not necessarily constitute a defect.

Nothing in this Section limits your rights if a product is defective, materially different from its description, incorrectly supplied, or otherwise fails to comply with applicable consumer protection law.

Product availability is not guaranteed and products may be discontinued, restocked, or offered in limited quantities.

4. SIZING AND FIT

Sizing and fit may vary between REMYNO products depending on the intended silhouette, material, construction, and design.

Customers should review the relevant Size Guide, product measurements, fit notes, and product information before placing an order.

Any height, weight, or size recommendations provided by REMYNO are intended as general guidance only unless expressly stated otherwise.

If you require assistance selecting a size, you may contact us before ordering.

Our applicable Return and Exchange Policy governs eligible size exchanges.

5. PRICES AND CURRENCY

Product prices are displayed in the currency selected or made available for your country, region, or market.

Depending on your location and store configuration, displayed prices may be automatically converted from another currency.

Currency conversions may involve:

Exchange rates
Currency conversion adjustments
Rounding
Payment-provider conversion rates

The final amount charged will be displayed during checkout before you confirm your purchase, subject to any additional charges imposed independently by your bank, card issuer, payment provider, customs authority, or other third party.

We may change product prices at any time before an order is accepted.

Changes to prices will not normally affect an order that has already been accepted, except where permitted or required by applicable law, including in the case of an obvious pricing or technical error.

Where taxes are required to be included in the displayed price under applicable law, they will be included accordingly.

Where additional taxes, duties, or charges may apply, these will be handled as described in these Terms and our Shipping Policy.

6. ORDERS

Placing an order constitutes an offer by you to purchase the products included in that order.

After placing an order, you may receive an automated order confirmation. An automated confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted.

An order is accepted when we confirm acceptance, begin fulfillment, dispatch the order, or otherwise indicate that the order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable
Inventory information is incorrect
Payment cannot be authorized
Payment fails
Order information is incomplete or inaccurate
We reasonably suspect fraud or unauthorized activity
A purchase limit has been exceeded
An obvious pricing, product, or technical error has occurred
The order appears to be intended for unauthorized resale
We cannot lawfully fulfill or ship the order
The customer has materially violated these Terms

We will not cancel an accepted consumer order arbitrarily in a manner prohibited by applicable law.

If we cancel an order after payment has been successfully collected, we will refund the applicable amount using an appropriate payment method, subject to payment-provider processing times.

7. ORDER INFORMATION

You agree to provide current, complete, and accurate information when placing an order.

This may include:

Your name
Telephone number
Email address
Billing address
Delivery address
Payment information
Other information reasonably required to process the order

You are responsible for reviewing your order details before completing checkout.

If you discover an error after ordering, contact REMYNO as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed after it has entered processing, fulfillment, or shipping.

8. PAYMENT

Available payment methods will be displayed at checkout and may vary depending on your country or region.

Payment methods may include:

Credit or debit cards
Electronic payment methods
Third-party payment gateways
Cash on Delivery where available
Other methods enabled by REMYNO

Online payments may be processed by third-party payment service providers.

REMYNO does not necessarily directly receive or store complete payment card or bank account details.

Your use of a third-party payment service may also be subject to that provider's terms and privacy practices.

You authorize the applicable payment provider to charge the amount shown at checkout when you submit your order.

9. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available for eligible orders and locations.

Where COD is selected:

You must provide accurate delivery and contact information.
You must be reasonably available to receive the shipment.
Payment must be made in accordance with the method supported by the delivery provider.
Availability may depend on the destination, order value, carrier, or other operational considerations.

REMYNO may contact you to verify a COD order before fulfillment where reasonably necessary.

We may restrict COD where there is a reasonable history of refused deliveries, fraudulent orders, repeated unsuccessful delivery attempts, or misuse of the service, subject to applicable law.

Any inspection of a shipment before payment is subject to the rules and procedures of the applicable shipping provider and REMYNO's published policy.

10. ORDER CHANGES AND CANCELLATIONS

If you wish to change or cancel an order, contact REMYNO as soon as possible.

We cannot guarantee cancellation or modification once an order:

Has entered fulfillment
Has been packed
Has been handed to a carrier
Has otherwise reached a stage where modification is no longer reasonably possible

Where cancellation rights are provided by mandatory consumer protection law, those rights remain unaffected by this Section.

If an order cannot be cancelled before shipment, you may still have return or withdrawal rights under our Return and Exchange Policy or applicable law.

11. SHIPPING AND DELIVERY

We ship orders to destinations made available through our checkout.

Available shipping methods, estimated delivery times, and applicable shipping fees may vary depending on:

Destination
Carrier
Product availability
Order volume
Customs clearance
Local delivery conditions
Public holidays
Events outside our reasonable control

Processing time and shipping time are separate.

Estimated delivery dates or timeframes are estimates unless expressly stated to be guaranteed.

We will make reasonable efforts to process and deliver orders within the timeframes communicated on our website and to notify customers of significant delays where reasonably possible.

Please review our Shipping Policy for additional information.

Nothing in this Section limits any mandatory right or remedy available to you in relation to delayed or failed delivery.

12. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT DUTIES

For international orders, products may be subject to:

Customs inspections
Import duties
Import taxes
VAT or similar taxes
Customs processing charges
Brokerage fees
Other governmental or carrier charges

Whether such amounts are included at checkout depends on the destination and shipping method.

Where taxes or duties are not collected by REMYNO at checkout, the recipient may be responsible for paying them upon or before delivery, subject to applicable law.

Customs procedures may delay delivery.

REMYNO does not control customs authorities and cannot guarantee customs clearance times.

Customers are responsible for ensuring that products ordered can lawfully be imported into their destination country.

Nothing in this Section shifts to the consumer any tax or charge that REMYNO is legally required to pay.

13. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds are governed by our Return and Exchange Policy, which forms part of these Terms.

Our Return and Exchange Policy contains information regarding:

Eligibility
Return periods
Exchange periods
Product condition requirements
Size exchanges
Return procedures
Return shipping costs
Refund processing
Defective or incorrect products
Non-returnable products, where permitted by law

Our voluntary return policy does not limit any additional right or remedy available to consumers under mandatory applicable law.

If the law applicable to you provides a longer cancellation, return, withdrawal, refund, repair, replacement, conformity, or warranty right than our voluntary policy, the mandatory legal right will apply.

14. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is:

Defective
Damaged
Incorrect
Missing an ordered item
Materially inconsistent with its description

please contact REMYNO promptly.

We may request reasonable evidence such as:

Your order number
Photographs
Videos
Packaging information
A description of the issue

This information helps us investigate the issue and determine an appropriate remedy.

Depending on the circumstances and applicable law, available remedies may include:

Replacement
Exchange
Repair, where appropriate
Refund
Partial refund
Another legally appropriate remedy

Nothing in these Terms limits statutory consumer rights relating to defective or non-conforming goods.

15. PROMOTIONS, DISCOUNTS AND PROMOTIONAL CODES

From time to time, REMYNO may offer:

Promotional codes
Discount codes
Bundles
Gifts with purchase
Limited-time promotions
Special offers
Loyalty or customer-specific offers

Additional terms may apply to a promotion.

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Promotions are valid only during the specified period.
Promotional codes must be entered where required before checkout is completed.
Multiple discounts may not be combinable.
A promotion may apply only to eligible products, customers, regions, or order values.
Promotional benefits may be adjusted if an order is partially returned, where permitted by applicable law.

We may withdraw or correct a promotion where there is an obvious error, fraud, abuse, or technical malfunction, provided we do not unlawfully interfere with rights already acquired by consumers.

16. ACCOUNTS

Some Services may allow you to create a customer account.

You are responsible for:

Providing accurate account information
Keeping account information reasonably current
Maintaining the confidentiality of account credentials
Taking reasonable steps to prevent unauthorized account access

You should notify us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary to protect:

The customer
REMYNO
Other users
Our website
Payment systems
The integrity or security of our Services

Any such action will be taken subject to applicable law.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, all rights in the REMYNO website and its content are owned by, licensed to, or otherwise lawfully used by REMYNO.

Protected content may include:

REMYNO names and logos
Trademarks
Product names
Clothing designs
Original graphics
Artwork
Patterns
Product photography
Videos
Website design
Text
Typography
Packaging
Campaign materials
Digital content
Other creative materials

You may access and use our website for personal, non-commercial shopping purposes.

Unless authorized in writing or permitted by law, you may not:

Reproduce
Copy
Republish
Distribute
Sell
License
Modify
Create unauthorized derivative works from
Commercially exploit

REMYNO content.

Nothing in these Terms transfers any REMYNO intellectual property rights to you.

18. USER CONTENT, REVIEWS AND FEEDBACK

You may have opportunities to submit content such as:

Reviews
Ratings
Comments
Photographs
Videos
Feedback
Suggestions
Messages

You retain ownership of intellectual property rights you hold in your original content.

When you voluntarily submit content for publication or public display through REMYNO's Services, you grant REMYNO a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and otherwise use that content to operate, promote, and improve the Services, to the extent permitted by applicable law.

Where use of your identifiable image, likeness, testimonial, or personal information for marketing requires separate consent under applicable law, we will obtain such consent where required.

You must not submit content that:

Is unlawful
Is knowingly false or misleading
Infringes intellectual property rights
Violates privacy or personality rights
Contains malware
Is threatening, harassing, hateful, obscene, or defamatory
Impersonates another person
Promotes fraudulent or illegal activity

We may moderate or remove content where reasonably necessary and permitted by law.

19. THIRD-PARTY SERVICES AND LINKS

The Services may include or interact with third-party services, including:

Shopify
Payment processors
Shipping providers
Social media platforms
Analytics providers
Marketing services
Customer support tools
Other third-party applications

Third-party websites and services may be governed by their own terms and privacy policies.

REMYNO is not responsible for independent third-party services or content that we do not own or control, except to the extent responsibility cannot lawfully be excluded.

A link to a third-party website does not necessarily constitute endorsement by REMYNO.

20. PROHIBITED USE

You may not use the Services to:

Violate applicable law
Commit or facilitate fraud
Infringe intellectual property rights
Harass, threaten, abuse, or unlawfully discriminate against others
Submit knowingly false or misleading information
Distribute malware or malicious code
Interfere with the operation or security of the Services
Attempt unauthorized access to systems, accounts, or data
Scrape or harvest personal information unlawfully
Send unlawful spam or unsolicited communications
Impersonate another person or entity
Circumvent security or purchase restrictions
Use automated systems in a manner that materially disrupts our Services
Use REMYNO content for unauthorized commercial purposes

We may take proportionate measures in response to prohibited conduct, including restricting access or cancelling affected transactions where permitted by law.

21. PRIVACY

Our collection and processing of personal information is governed by our Privacy Policy.

The Privacy Policy explains, among other things:

What information we collect
Why we collect it
How we use it
When information may be disclosed
Cookies and tracking technologies
International data transfers
Data retention
Privacy rights
How to contact us about privacy

Please review the Privacy Policy before using the Services.

22. ERRORS AND CORRECTIONS

Despite our reasonable efforts, our website may occasionally contain:

Typographical errors
Pricing errors
Incorrect product information
Incorrect stock information
Promotional errors
Technical errors

We may correct such errors and update information when they are identified.

If an error materially affects an order you have submitted, we will handle the matter in accordance with applicable law and, where appropriate, contact you to explain the issue and available options.

We will not rely on this Section to avoid responsibility for misleading, inaccurate, or incomplete information where such responsibility cannot legally be excluded.

23. AVAILABILITY OF THE SERVICES

We aim to maintain reliable access to our website, but uninterrupted or error-free access cannot be guaranteed.

The Services may occasionally be unavailable due to:

Maintenance
Updates
Technical problems
Security incidents
Third-party service interruptions
Network issues
Events outside our reasonable control

We may modify, suspend, or discontinue website features where reasonably necessary.

Any such modification does not remove rights that a customer has already acquired under an accepted order or applicable law.

24. DISCLAIMER AND LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude, restrict, or modify mandatory consumer rights or remedies.

To the maximum extent permitted by applicable law, REMYNO will not be responsible for losses that:

Were not reasonably foreseeable as a result of our breach;
Result from your unlawful or improper use of the Services;
Result solely from information or conduct of an independent third party outside our reasonable control; or
Constitute business or commercial losses where you use products or Services for purposes outside ordinary consumer use and applicable law permits such limitation.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms limits liability for fraud, intentional misconduct, or any other liability that cannot legally be limited or excluded.

25. INDEMNIFICATION

To the extent permitted by applicable law, if you use the Services for commercial purposes or engage in unlawful conduct that causes a third-party claim against REMYNO, you agree to be responsible for losses reasonably arising from:

Your material violation of these Terms;
Your unlawful use of the Services;
Your infringement of a third party's intellectual property or other legal rights.

This Section does not impose liability on consumers beyond what is permitted by applicable law and does not limit any mandatory consumer protection.

26. FORCE MAJEURE

REMYNO will not be responsible for delay or failure to perform an obligation to the extent caused by an event beyond our reasonable control, subject to applicable law.

Such events may include:

Natural disasters
Floods
Fires
Severe weather
Epidemics or public health emergencies
War
Civil unrest
Government restrictions
Customs disruption
Labor disruption
Carrier interruption
Telecommunications failure
Major infrastructure or technology outages

Where such an event affects an order, we will take reasonable steps to communicate material delays and perform our obligations when reasonably possible.

Any mandatory customer rights arising from prolonged delay or non-performance remain unaffected.

27. TERMINATION OR SUSPENSION

You may stop using our Services at any time.

We may restrict, suspend, or terminate access to all or part of the Services where reasonably necessary because of:

Material violation of these Terms
Fraud
Security risks
Illegal activity
Misuse of the Services
Other legitimate reasons permitted by law

Termination does not affect rights or obligations that arose before termination, including obligations relating to:

Existing orders
Payments
Returns
Refunds
Intellectual property
Liability
Privacy
Dispute resolution

28. SEVERABILITY

If any provision of these Terms is found by a competent authority to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it lawful and enforceable where permitted.

If this is not possible, the affected provision will be severed.

The remaining provisions will continue to apply to the extent permitted by law.

For consumer transactions, this Section does not permit us to replace an invalid provision with another provision that unlawfully disadvantages the consumer.

29. NO WAIVER

If REMYNO does not immediately exercise or enforce a right under these Terms, this does not automatically constitute a waiver of that right.

Any waiver will apply only to the extent expressly stated and permitted by law.

30. ENTIRE AGREEMENT AND RELATED POLICIES

These Terms, together with applicable policies displayed on our website, form the terms governing your use of the Services and purchases from REMYNO.

Related policies may include our:

Privacy Policy
Return and Exchange Policy
Shipping Policy
Other policies expressly incorporated into these Terms

If there is a conflict between these Terms and a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.

For consumers in Vietnam, where applicable Vietnamese law requires consumer contracts, standard-form contracts, or general trading conditions to be available in Vietnamese, the Vietnamese version will be provided accordingly.

If Vietnamese law requires that differences between language versions be resolved in favor of the consumer, the version more favorable to the consumer will apply.

Where any provision of these Terms is reasonably capable of more than one interpretation in a consumer transaction, it will be interpreted in accordance with the principles required by applicable consumer protection law.

31. GOVERNING LAW

These Terms and transactions with REMYNO are governed by the laws of the Socialist Republic of Vietnam, without prejudice to mandatory consumer protections that may apply under the laws of the country or region in which you reside.

Nothing in this Section deprives a consumer of mandatory protections that cannot lawfully be waived through a choice-of-law clause.

32. COMPLAINTS AND DISPUTE RESOLUTION

If you have a concern regarding:

An order
A product
Payment
Delivery
Return or refund
Account
Privacy
Any other REMYNO Service

please contact us first so that we can attempt to resolve the matter.

We aim to handle complaints fairly and within a reasonable period.

If a dispute cannot be resolved directly, either party may use any dispute-resolution method available under applicable law, including referring the matter to a competent consumer protection authority, mediation mechanism, arbitration mechanism where validly agreed and legally permitted, or competent court.

Nothing in these Terms restricts a consumer's right to contact a competent authority or exercise a statutory remedy.

33. INTERNATIONAL CUSTOMERS

REMYNO may offer products in multiple countries and regions.

Customers outside Vietnam may have mandatory rights under local law that apply in addition to these Terms.

Nothing in these Terms is intended to waive rights that applicable local consumer law does not permit consumers to waive.

For example, where applicable law provides statutory rights relating to:

Pre-contract information
Withdrawal from distance contracts
Product conformity
Repair
Replacement
Refunds
Delivery
Warranties

those rights remain available notwithstanding any shorter or different voluntary policy published by REMYNO.

Availability of products, payment methods, shipping services, and promotions may vary by market.

34. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

Our Services
Business operations
Technology
Payment methods
Shipping arrangements
Legal or regulatory requirements
Other legitimate business requirements

The current version will be published on our website with an updated “Last Updated” date.

Changes will generally apply prospectively.

Changes to these Terms will not retrospectively remove rights already acquired in relation to an accepted order unless required or permitted by applicable law.

Where applicable law requires additional notice or consent for a material change, we will take the required steps.

35. CONTACT INFORMATION

Questions, complaints, requests, or notices regarding these Terms may be sent to:

REMYNO

Website: remyno.com
Email: admin@remyno.com
Phone:
Operated by: REMYNO
Business address:

For questions relating to orders, returns, shipping, privacy, or customer support, please contact us using the information above.